Shipping / returns

Shipping rates:
The shipping rates shown are for shipping by our choice of carrier. This shipping information is provided as a guideline and is correct in most circumstances.
Signature services, express shipping, orders for multiple items and oversized boxes and weights above 20 pounds (10 kilo) will be subjected to additional charges.
We will email you with any changed from this rate prior to charging your order.
If you have special needs for shipping, click here to contact us

Europe is divided into 5 groups:
1: Belgium and Netherlands
2: Austria, Denmark, France, Germany, Luxembourg, Italy and Spain
3: Czech Republic, Finland, Hungary, Ireland, Poland, Portugal, Slovakia, Slovenia and Sweden
4: Bulgaria, Croatia, Cyprus, Estonia, Greece, Latvia, Lithuania, Malta and Romania
5: All other countries

Most parcels to the USA will be shipped by Fedex!

Customs and Duties   

EBEARSTORE has many international customers and we ship worldwide every day. In the above list, you can see the shipping costs. The shipping costs in US$ are approximate prices. You will be responsible for your country`s duties / taxes.

To the USA we will ship the Steiff items and Charlie Bears as plush items and they are free of duty and taxes.

Shipping Carriers
Our standard shipping is based on using the best, most dependable and most economical service for each package. If you prefer a specific carrier other than our choice, we gladly accommodate your request although shipping costs may vary.
If you have special needs for shipping, please email us. 

Return Policy
EBEARSTORE  in Dordrecht, the Netherlands, has a customer satisfaction guarantee. If you are not happy with your selection, call us within 14 days of the receipt of your order to receive a return authorization.
Please note, we do not refund returned parcels without a return authorization.
Return shipping costs will not be refunded. You will be responsible to ship and insure the item to be returned in mint condition. Returns on AMC or layaway items will receive a store credit.
We will refund you upon arrival of the item at our place. 

Please note: No returns on special order items and sales. 

Adress on the door:
Please make sure that the address on the door / beside the bell is the same as the address you used in the shipping information.
When a parcel can not be delivered, because there is a different name at the door, we will not refund the shipping costs you paid.
The parcel will only be shipped again after you paid the shipping costs again.

Late delivery due to Corona
On regular weekdays we bring your order to the post office within 24 hours.
The shipping time is out of our control.
We only use prefered good shipping companies, but due to Corona, lockdowns and extreme business of the post your parcel can be delayed.
We will do everything in our power to help to get your parcel at your place as quickly as possible and we will keep you updated when it takes to long.
Please note: we do not accept returns due to late delvery.

Item Availability
EBEARSTORE  handles collectables by Steiff and Charlie Bears. Due to the hand-made nature of these pieces, some items shown on the website are not available for immediate delivery. Manufactured pieces also have handmade components that can delay their arrival in stock. We try to announce when items are in stock either in the item description, e-mails or a website announcement; however, due to the limited nature of the items we carry, they may not remain in stock very long. If you need to verify that an item is in stock for quick delivery or an item needs to be delivered to you by a special date, please email us, so we can verify availability.