Frequent Asked Questions:

Account information:

Why should I open an account with Ebearstore
When you open an account with Ebearstore you do not have to fill in all your address and shipping details, the next time you buy something at the site at Ebearstore. You also can track previous purchases and keept track of your order.

How do I make an account:
You can create an account by clicking in the my account button on top of every page.
Then go to create an account and and than fill in the required fields, or just click here to go to the page create an account.
You also can registrate during the order process.

Password forgotten:
When you forgot your password, you can retrieve it by clicking on forgot your password on the log in page. You will then be redirected to the page forgot your pasword.(you also can click here)
Here you have to fill in your emailaddress. You will receive a link by email to reset your pasword.

Buying online, without an account:
You also can shop at Ebearstore without creating an account. 
When you are done shopping click, then log on as guest. Ofcoarse you still have to give us the shipping details, so we know where to ship the parcel.

Ordering at Ebearstore:

Ordering at Ebearstore:
Click through the pages of our shop and add to cart the items you want to buy.
You can see in your shopping bag, situated on the top left of the page, what you have choosen to nuy.
When you are done shopping, just click on checkout near your basket and than you will get at the checkout pages.

Availability of items:
All items on the site of Ebearstore are available for direct purchase and shipping, unless there is clearly stated pre-order. 
When you want to be sure feel free to phone us on *31786318028 or email us on info@ebearstore.com

Pre-order:
All articles in the catagory expected items are for pre-order only. This means that we do not have stock of those items, but we have ordered them. 
We also do not kow when those items will come.
Due to the popularity of Steiff and Charlie Bears is it possible that those items sell out before they even get delivered.
Therefore we accept pre-orders, so you can be sure that you will be able to buy that bear when het get delivered.
We do not ask a deposit for pre-orders.
When the item gets available we contact you and then we arrange shipping and payment.
When the item gets delivered to Ebearstore, we keep it maximum 4 weeks reserved for you. After those 4 weeks we will put the item back for sale.

Problems with ordering online:
There is a possibility that the online ordering does not work perfectly, due to the use of different browsers.
Please let us know, so we can work that out and help you with the order process.
You can reach us on *31786318028 or with an email on info@ebearstore.com

Why does the item look different on my computer:
Steiff items and Charlie Bears are made by hand. Due to this fact they can differ.
There can also be differences due to light condition by taking the pictures and different browsers and monitors.
This will never give you the right to cancel or return the item.